RDR Definition.

Rapid Dispute Resolution: a Verifi (Visa) service that resolves disputes automatically before they become chargebacks. The merchant sets rules (amount, reason, MCC) under which it refunds automatically, which stops the formal chargeback before it is created. It saves case fees and representment work. Non-fraud disputes resolved this way drop out of the VAMP dispute count, but fraud reports on those transactions still count toward the VAMP ratio. The Mastercard equivalent is Ethoca Alerts.

See also

→ Chargeback→ Chargeback ratio

Where this term appears

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