Handle your payment dispute. The exact procedure, step by step.

A fraudulent charge, a package that never arrived, a hidden subscription, an unrecognized direct debit, a hijacked transfer… This path starts with the PAYMENT METHOD, because your recourse depends entirely on it: cards have chargebacks, direct debits have an unconditional refund right for eight weeks, and credit transfers have neither. It covers cards, SEPA credit transfers, direct debits, wallets, installment payments, checks, and cash, with the exact legal texts and letter templates ready to send.

A chargeback just landed, or you want to head off the next one. This path covers both sides of dispute management: defense (classifying the reason code, choosing between representment and acceptance, building the compelling evidence package, network deadlines) and prevention (descriptors, customer service, Ethoca and Verifi alerts, 3-D Secure, VAMP and ECM ratios, card testing).