Representment Definition.

Second presentment: the acquirer’s challenge to a chargeback, resubmitting the transaction with evidence supplied by the merchant, such as proof of delivery, 3-D Secure logs, customer correspondence, and order history. Response deadlines are strict (roughly 20 to 30 days depending on the network), and the case must directly address the reason code cited. Visa Compelling Evidence 3.0 now lets a merchant get alleged fraud reclassified as friendly fraud using two earlier undisputed transactions.