Reason code Definition.

A standardized chargeback code, specific to each card network. At Visa, the 10.x series covers fraud (e.g., 10.4, card-absent fraud), 12.x processing errors, and 13.x consumer disputes (e.g., 13.1, merchandise not received). At Mastercard, examples are 4837 (no cardholder authorization) and 4853 (cardholder dispute). The reason code determines which evidence is admissible and the deadlines for representment. Analyzing the mix of codes guides chargeback reduction plans.

See also

→ Chargeback→ Representment

Where this term appears

GuidePayments in the Netherlands and BelgiumGuideThe chargeback lifecycleGuideReason codesGuideDisputes from the merchant sideCourseAccepting payments in AfricaCourseAccepting payments in the Netherlands and BelgiumCourseMastering disputes and chargebacksCourseHandling payment disputes: a guide for customer supportCoursePayments vocabulary in one hour

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